Refund and Returns Policy

Effective Date: July 31, 2026

Thank you for shopping with zqltrlna ("we," "our," or "us") at https://zqltrlna.shop. We are committed to providing quality products and ensuring customer satisfaction. Please review this Refund and Returns Policy before making a purchase.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused, unworn, and in its original condition.
• The product is returned in its original packaging with all accessories and tags included.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Perishable goods (if applicable)
• Products damaged due to misuse or improper handling

Return Procedure

Before returning any product, please contact our customer support team.

Email: info@zqltrlna.shop

Please include:

• Your order number
• Your full name
• A detailed description of the issue
• Photos of damaged or incorrect products (if applicable)

We will respond within 2 business days with return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

Return Shipping Costs

• We will cover return shipping costs if the return is due to our error.
• Customers are responsible for return shipping costs for all other approved returns unless otherwise required by law.